Refund Policy

We revise until you're happy. If you're genuinely unsatisfied after revision rounds are exhausted and we cannot meet your goals, we will work with you on a fair resolution.

The $25 strategy call booking fee is non-refundable if you attend the scheduled call.

• Cancellation 24+ hours before the scheduled call: Full refund issued.
• Cancellation within 24 hours: No refund, but you may reschedule once.
• No-show: No refund.
• Credit toward a plan: The $25 fee is credited in full toward any paid plan purchased within 30 days of the call.

Subscriptions are billed monthly in advance and are non-refundable for the current billing period once work has commenced.

• If you cancel within 24 hours of subscribing and no work has started, you are eligible for a full refund.
• If you cancel after work has started, you retain access until the end of the billing period. No pro-rated refunds are issued.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle.

For custom/Pro projects with a deposit structure:

• Deposit (50%): Non-refundable once work commences. Refundable if Graphiclip cancels the project before work begins.
• Final payment (50%): Due upon delivery of final files. Non-refundable once files are delivered and accepted.
• If a project is cancelled by the client mid-way, fees for completed work (proportional to deliverables) are retained.

Refunds may be considered in the following situations:

• Graphiclip fails to deliver within the agreed timeline through no fault of the client
• Delivered work materially differs from the agreed scope
• Duplicate charges or billing errors
• Work never commenced due to Graphiclip's inability to deliver

Refunds are not issued for:

• Change of mind after work has commenced
• Subjective dissatisfaction after revision rounds have been used
• Delays caused by the client (late feedback, missing assets, unresponsiveness)

To request a refund, email us at contact@graphiclip.com within 7 days of the issue with:

• Your full name and email used at checkout
• The date of purchase and plan/service purchased
• A clear explanation of the issue

We will review and respond within 3 business days. Approved refunds are processed via the original payment method within 5–10 business days.

Questions about this policy?